|
As the editor-at-large for Inc. Magazine, Bo Burlingham has
had plenty of opportunity to report on
fast-growing small companies, the type of
companies that make the "Inc. 500" list every
year. But in the process, he also discovered
another type of small company: the kind that has
made a deliberate choice to forgo fast growth
and concentrate on being great. He documented
the stories of fourteen of these companies in
his latest book, Small Giants: Companies
That Choose to be Great Instead of Big.
Bo led a CEO Roundtable
seminar on July 12 for 50 members. We discussed
the stories of these companies, looking for what
they have in common with each other and with our
own stories. Bo concluded in his book that each
of the companies had a deep passion for their
business that was shared by employees,
customers, suppliers and the communities. Bo
calls this quality 'mojo.' It can't be defined
but you know when you see it or experience it.
Mojo can be built, sustained -- and lost.
Bo shared five insights about what creates the
mojo:
-
All the companies are
owned and run by people who know who they
are, what they want, and why. All of them
are privately owned.
-
All have a relationship
with their communities.
-
All have an intimate
relationship with their customers and
suppliers.
-
All put their employees
first and their customers second.
-
All the leaders of these
companies love their businesses - in fact,
they are crazy about their businesses.
They all are consummate business people, but they are not
professional managers. In fact they have an
emotional attachment to the business, to the
people who work in it, and to its customers and
suppliers, an attachment that is the bane of
professional management. They are not highly
molded MBA graduates. Bo said, "Entrepreneurship
is a creative endeavor. Entrepreneurs are
artists whose medium is business... they work
from both sides of their brains."
There is no formula for achieving mojo. Every company in
the book got 'there' a different way ... but
every company knew where 'there' was.
There was active discussion as the members
explored these stories and shared their stories.
It was evident that for every story in Small
Giants there is an equivalent story within CEO
Roundtable.
For example, the book features
a company that chose to diversify instead of
going national to maintain its high standard of
quality and excellence; the CEO of another
company stepped away from the big buyout to
personally protect the brand and his employees;
and another made a personal pledge not to open a
location he couldn't walk to in five minutes.
A great entrepreneur has
passion about business, has the ability to hold
onto it, and refuses to let it go. Bo also noted
that greatness cannot be measured by
profitability alone: it is often about the
relationships. If everyone feels passionately
about the business, there must be success.
In response to Bo's emphasis on relationships in business,
one CEO Roundtable member said, "If a company is
publicly held, it has limited options because
the numbers have to work for the stockholders.
When you own the business yourself, you can make
the numbers secondary to the fulfillment of your
employees. You can have a great business model
or concept, but it must be teamed with great
people. It takes better relationships between
the leadership and the employees to ensure
satisfaction. At the end of the day, it's about
the people."
We agreed that privately owned
companies have more freedom than public or VC
backed ones to make the decision to forgo full
out growth and focus on greatness. There are
more and more reasons to stay private, and this
freedom is certainly one of them.
Another CEO Roundtable member
said he knew he had achieved mojo when people
were asking him for jobs even when it meant a
cut in pay or position. He attributes it to the
corporate culture he established by focusing on
service and not just product, and also by
establishing a policy of everyone volunteering
one day each week both to build community
relationships and to build the company's sense
of team.
There was a very interesting discussion around the
question, "How do you institutionalize mojo so
that it survives when the founder leaves the
company?" One member is concerned that his
company seems to be losing its mojo as he seeks
to move on to other endeavors. In Bo's examples
several companies have made the transition to
new leadership successfully but the jury is out
on one that is struggling.
Loren G. Carlson, Chairman of
CEO Roundtable, closed the seminar by saying,
"Each and every CEO in this room has a story
that qualifies as a ‘small giant' story. Know
your own story, and you will attain greatness."
For more information about Bo Burlingham and his
book, visit
www.boburlingham.com.
About CEO Roundtable, LLC
CEO Roundtable brings CEOs, presidents and
company owners together each month in
professionally facilitated peer groups of 8 to
12 members from non-competing companies for
invigorating exchanges of information, ideas and
insights. CEO-Roundtable conducts six groups in
Massachusetts and New Hampshire, including
general business, biotech/pharma, and high tech.
For more information, contact Loren Carlson at
978-685-8743 or visit
www.CEO-Roundtables.com
|